Why Handful Transportation & Community Network?
Choosing Handful Transportation & Community Network (HTC) means choosing a local transportation partner focused on the experience behind every ride. We combine compassionate drivers, flexible transportation programs and proactive communication to support individuals, families and organizations across southeastern Wisconsin. Our promise is simple: “More Than a Ride, a Handful of Care.”
A Transportation Partner Built Around People
HTC connects healthcare, education and community organizations with transportation solutions designed around the people they serve. Through direct partnerships, recurring ride programs and culturally responsive service, we help organizations address transportation barriers while supporting accessibility, inclusion and coordinated care.
- Mission-driven ownership woman-owned, minority-owned, disability-owned business led by a Somali immigrant who is deaf/hard of hearing.
- Direct healthcare partnerships with hospitals, skilled nursing facilities, senior living communities, dialysis providers & behavioral health organizations.
- Culturally responsive & accessible transportation that supports diverse patient populations.
- Recurring transportation programs for dialysis, oncology, rehabilitation, behavioral health, students & senior living residents.
- Supplier diversity alignment with healthcare systems seeking qualified diverse vendors.
- High-touch customer service performance reporting & dedicated account management.
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Our Service Difference
Every rider and organization has different transportation needs. HTC combines personalized assistance, wheelchair-accessible rides, flexible scheduling and direct communication to create a more supportive experience. From recurring medical transportation to specialized student transportation, our services are designed around rider needs and each partner’s operational requirements.
- Door-through-door assistance when appropriate—not simply curb-to-curb transportation.
- Specialized transportation for seniors, individuals with disabilities, behavioral health clients & students with special transportation needs.
- Wheelchair-accessible transportation with trained, compassionate drivers.
- Scheduled recurring transportation programs for dialysis, oncology, rehabilitation, behavioral health & special education.
- Flexible scheduling for recurring, on demand & contract transportation.
- Direct communication with healthcare staff, school personnel, case managers & caregivers.
- Customized transportation programs are designed around each client's operational requirements.
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Reliability Standards
Riders, caregivers and partner organizations need transportation they can plan around. HTC’s reliability standards emphasize timely pickups, trained drivers, vehicle readiness and responsive scheduling and dispatch coordination. These standards guide our work to provide dependable transportation for medical appointments, school and essential community activities.
- On-time performance targets exceeding industry expectations.
- Reliable recurring transportation for high-frequency patients & students.
- Professional drivers trained in customer service, passenger assistance & safety.
- Consistent vehicle maintenance & safety inspections.
- Real-time scheduling & dispatch coordination.
- Backup staffing & contingency planning to minimize service disruptions.
- Commitment to dependable service regardless of weather or operational challenges.
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Quality Metrics
Service quality should be measurable and accountable. HTC’s quality metrics provide a framework for evaluating on-time performance, trip completion, rider satisfaction, safety and responsiveness. By using these measures to identify opportunities for improvement, we aim to strengthen the transportation experience for riders and the organizations that depend on us.
- On-time pickup & drop-off performance.
- Trip completion rate.
- Customer satisfaction scores.
- Client retention rate.
- Referral growth from existing customers.
- Complaint resolution time.
- Safety incidents & preventable accident rate.
- Missed appointment reduction for healthcare partners.
- Driver training & continuing education completion.
- Contract renewal rate.